At Perky Planties, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for– please don’t hesitate to contact us today!

Privacy Policies

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile.
 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address].

Processing / Refunds

Shipping:
Thank you for visiting and shopping at Perky Planties. Following are the terms and conditions that constitute our Shipping Policy.

 

All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. We ship primarily Monday and Tuesdays to better serve you and ensure any live plants get to you as soon as possible. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipping is through USPS (United States Postal Service), unless requested or stated otherwise. Shipping costs are determined by the size, weight, and destinaton of the package per USPS shipping cost. All orders are shipped priority, unless requested otherwise, which is typically 2-4 day shipping, however reasonable delays are expected and should be considered when ordering.  Local pick-up orders should be picked up within 10 days of placing the order.

Perky Planties ships to all 50 states in the United States of America. 
We currently do not ship outside the U.S
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Perky Planties is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Perky Planties is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Refunds/Returns:

Live Plants - We pride ourselves on carefully and tactifully packaging our plants with each individual destination in mind. We expect our plants to arrive to you just as they left, perky and healthy, even with reasonable shipping delays.

 

Please open your package as soon as possible and avoid letting it sit outside for an extended period of time upon delivery. You will be emailed tracking information. Keep in mind that some plants are more susceptible to shipping stress and it may be beneficial to research that information regarding any plant that you have shipped to you. Heat packs are available.

Returns/Refunds/Replacements are only accepted for plants that arrive dead/damaged, at no fault of USPS, or other shipping handler. 

Your refund/replacement will be processed within 5 business days upon return of item. 

Refunds are ONLY for the costs of the plant(s), not for shipping or return costs. 

Please be sure to take pictures immediately and reach out to us if your plant arrives damaged/dead, so that we can quickly and efficiently resolve the issue. If there are any other issues, concerns, or questions please feel free to reach out as soon as possible via e-mail. Our mission statement is to spread happiness through plants, so we want to assure all customers are happy with their plants and purchases!

Email - PerkyPlanties@gmail.com

Hard Goods - Refunds/Returns are available within 5 business of recieveing your item(s) if you are not satisfied.
Item must be returned in the same condition as it arrived. 

Refunds/Replacments are processed within 5 business days once item has been returned. 
Refunds are ONLY for the price of the product, not for shipping or return shipping costs.